How FirstFiveMin works

The same help our customers see in their account, open to read before you sign up.

• Getting started: your first five steps
• The Leads page and the claim window
• Your assistant — what it will do on your behalf
• Settings: alerts, claim window and your identity
• Your contact card: sent with every confirmation
• Appointment types: different lengths for different appointments
• Offers by text: the opt-in box, the offer card, STOP OFFERS
• What each appointment needs: your prerequisite checklist
• Your booking policy: notice, fees and deposits
• Inbound calls: what happens when you miss one
• When a lead comes back
• The Night Window: after-hours conversations
• What the assistant says: greeting and coaching notes
• What your AI knows: facts about your business
• Service area: where the assistant will book on-site visits
• Matters you take: what the assistant books for a law firm
• Emergencies on a call: the safety line and the priority path
• How the assistant sounds, and the numbers behind each call
• Transfer ladder: who rings, in what order, when a caller wants a person
• The weekly "calls worth a listen" text
• "On call: who gets the 2 a.m. call"
• Connecting Google or Outlook Calendar
• "Text us / Call me: buttons on your page instead of a form"
• "Answering a lead by text"
• "Putting your form on a WordPress site"
• Working hours, appointment length and blocked time
• Appointments, reminders and no-shows
• Conversations: transcripts, recordings and proof
• Analytics: response times, funnel and claim performance
• Phone numbers: your line, texting registration and caller ID
• Forward the numbers you already have
• Get leads: your form, short link, QR code and allowed domains
• Integrations: webhooks, connection keys and your CRM
• Automation recipes: Zapier, Make, n8n, webhooks and field-service apps
• Revive: importing an old lead list the compliant way
• Several businesses, one login: the business switcher
• Opt-outs, do-not-contact and quiet hours
• "Voicemail on a missed call"
• "FirstFiveMin Text"