Conversations: transcripts, recordings and proof
Conversations
Conversations shows every call the assistant made or answered: the AI summary, the transcript, the outcome (booked or not), and the call result (connected, no answer, voicemail, busy, failed). It is the page for checking what worked and what did not.
Reading a call
Each card names the lead and the time, with a result chip and a Booked chip when an appointment came out of it. Press View transcript to expand the full conversation. If a call never connected, the card says "(no transcript — No answer)" rather than showing an empty box.
Recordings and the opt-out
Calls are recorded, and the assistant says so in its first sentence. A lead who says any version of "don't record me" during the call is honored: the recording is deleted, the lead is marked so future calls skip the recording line, and a person reads the transcript to confirm. That opt-out is about recording only; it is not a request to stop contact.
Download proof
Download proof on a call gives you a self-verifying evidence bundle: the transcript, where in it the AI disclosure was spoken, the consent record the call was made under, every compliance decision with its chain digest, and a checksum for the whole bundle. Keep it with the lead's file if you ever need to show what happened.
The disclosure attestation
When enough calls exist, a card at the top shows the latest monthly Disclosure attestation: calls analyzed, AI disclosures verified, and exceptions. It is computed from your own calls, never a fabricated zero, and appears only once a statement exists.
What your AI is told
If you saved a coaching note, it shows here under What your AI is told so you can read a transcript next to the guidance the assistant actually had.
Night Window conversations
The lower section lists after-hours chats: the lead (or "Uncaptured conversation" if they left before giving details), the start time, the message count, whether an appointment was booked, and the transcript.
Common problems
- "No calls yet": the assistant has not dialed anyone. Check activation, calling hours and that leads are arriving.
- The transcript is in the wrong language: the assistant follows the language the lead speaks and records it on the lead; the next call uses it.