Refund & cancellation policy
Plain terms, and they match what the software actually does. You can cancel yourself, from your own billing screen, without talking to anyone.
There is no cancellation fee
Cancelling costs nothing. There is no contract, no minimum term, no setup fee and no onboarding fee, so there is nothing to buy your way out of.
What happens when you cancel
Your subscription is scheduled to end at the end of the period you have already paid for. Nothing is switched off the day you cancel — you keep full access until that date, and you can undo the cancellation at any point before it takes effect.
We do not pro-rate the period you are in
Because you keep the service until the end of the period you paid for, that period is not refunded in part when you cancel partway through. You are not charged again afterwards.
Your final invoice
Your last invoice covers what you already used in the current period, including any ten-lead blocks you chose to buy. Before you confirm a cancellation the app shows you that figure, so there is no surprise final charge.
Lead blocks
A ten-lead block adds capacity to the billing period you bought it in. Unused leads from a block do not carry over into a later period, and they are not refunded when a period ends — including the period in which your cancellation takes effect. Buy them when you need the capacity, not in advance.
Your data after cancellation
Your exports — leads, partial captures and compliance records — stay available read-only for 30 days after your subscription ends, then are deleted in line with the privacy policy. Export anything you want to keep before that window closes.
How to cancel
Open Billing in your account and choose to cancel. Only the account owner can do it, and you will be asked to type CANCEL so it cannot happen by a stray click. You will see the end date and the outstanding amount before anything is confirmed.
If you think something was charged in error
Tell us and we will look at it. Billing mistakes get refunded — this policy describes the ordinary case, not an exception to being charged correctly.
Contact us
Privacy requests (access, deletion, opt-out), refund questions, or anything else. We reply by email.